Before the trip

• Check driver/passenger ratings and verification badges.
• Confirm pickup point, time, seats, luggage, and any pet/parcel details.
• Meet in a public, well-lit area when possible.
• Avoid sharing sensitive personal data (email, full address, IDs).

During the trip

• Use in-app chat for updates and coordination.
• Wear seatbelts and follow local traffic rules.
• If something feels off, prioritize your safety and exit safely.

Pets & parcels

• Only send/accept legal items. Never transport prohibited goods.
• Agree on handling, packaging, and drop-off details in advance.
• For pets: clarify carrier requirements and behavior expectations.

Payments & fees

• Be clear about fare and any shared costs before starting.
• If payments are handled outside the app, be cautious and keep receipts.

Reporting & enforcement

If you experience harassment, unsafe behavior, or suspected fraud, report it immediately. We may investigate and take action including warnings, suspensions, or bans.