Privacy Policy - Chalo Club
Last Updated: 14 10 2026
Welcome to Chalo Club ("Chalo Club", "we", "us", or "our"), a platform operated by Fun Stuff Studio. Chalo Club is a technology platform that connects drivers with users who wish to transport themselves, their pets, or parcels (collectively, the "Services").
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the Chalo Club mobile application, website, and related services (collectively, the "App").
By accessing or using Chalo Club, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App or Services.
Note: This Privacy Policy is intended for users located in India.
Company Name: Fun Stuff Studio
Operating Brand: Chalo Club
Address: India
Support Email: contact@funstuff.studio
This Privacy Policy applies to:
- All users of the Chalo Club App in India, including drivers, riders, senders, and receivers of pets or parcels.
- All use of the App and Services, whether browsing, registering, or completing trips.
We may collect the following categories of information:
4.1 Information You Provide Directly
- Name
- Email address
- Phone number
- Aadhaar information (via QR code):
- We scan the QR code on your Aadhaar for identity verification and compliance with law enforcement requirements.
- No image of the Aadhaar card is captured or stored.
- Driver's license details (for drivers):
- License number, validity, and related information needed to verify that you can legally provide driving services.
- Profile information:
- Profile photo (if provided)
- Vehicle details for drivers (registration number, model, color, type)
- Communication data:
- Messages, feedback, and support communications you send to us.
4.2 Usage & Technical Data
- Device information (device model, operating system, device identifiers where applicable)
- Log data (IP address, access timestamps, app usage logs, performance and crash data)
- Interactions within the App (screens visited, buttons clicked, features used)
4.3 Location Information
To provide trip-related services, we may collect:
- Approximate or precise location of drivers for matching, routing, and trip tracking.
- Approximate or precise location of riders for pickups and drop-offs.
- Trip-related information (pickup and drop locations, routes, timestamps).
You can control location permissions through your device settings. However, disabling location access may affect the functionality of the App and prevent you from using certain Services.
We use your information for the following purposes:
5.1 Providing and Operating the Services
- Creating and managing your account.
- Matching drivers with riders for the transportation of people, pets, or parcels.
- Enabling communication between drivers and riders (e.g., calls or messages, which may be masked where possible).
- Facilitating navigation and routing using map and location services (such as Ola Maps).
5.2 Identity Verification and Compliance
- Verifying your identity using Aadhaar QR code data and other documents.
- Verifying driver eligibility using driver’s license information.
- Complying with requests from law enforcement and regulatory authorities, as required by applicable law.
5.3 Safety and Security
- Detecting and preventing fraud, misuse, or suspicious behavior.
- Investigating incidents or complaints reported by users.
- Maintaining records to assist with security and legal investigations.
5.4 Communication
- Sending transactional communications, such as OTPs, trip updates, and receipts.
- Sending important service or policy updates.
- Responding to your questions, requests, or support tickets.
5.5 Analytics and Improvement
- Using analytics tools (such as Sentry and other services) to understand app performance and errors.
- Improving, customizing, and optimizing the App and user experience.
- Developing new features and functionalities.
5.6 Legal and Regulatory Obligations
- Complying with applicable laws and regulations in India.
- Responding to lawful requests from authorities or courts.
Where applicable under Indian law, we process your personal data based on:
- Your consent (for example, when you provide details and agree to this Privacy Policy).
- Performance of a contract (providing the Services you request when using the App).
- Compliance with legal obligations (including law enforcement and KYC/verification related requirements).
- Legitimate interests (such as ensuring safety, preventing fraud, and improving our App).
We may share your information in the following ways:
7.1 With Other Users
To complete trips and deliveries, certain information is shared between users:
- Riders may see driver information, such as:
- Name
- Profile photo (if provided)
- Vehicle details
- Pickup and drop details
- Drivers may see rider information, such as:
- Name
- Pickup and drop details
- Contact information (which may be masked, where technically supported)
7.2 Service Providers
We may share information with third-party service providers who help us operate our business, such as:
- Analytics and error monitoring tools (e.g., Sentry).
- Map and navigation services (e.g., Ola Maps).
- Cloud hosting and storage providers.
- SMS, email, and notification providers.
These providers are given access only to the information necessary to perform their services and are expected to use it solely for that purpose and to protect it appropriately.
7.3 Legal and Regulatory Authorities
We may disclose your information:
- When required to do so by law, regulation, or legal process.
- In response to valid requests from law enforcement or government authorities.
- To protect the rights, property, or safety of Chalo Club, Fun Stuff Studio, our users, or the public.
7.4 Business Transfers
If Fun Stuff Studio or Chalo Club is involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will use reasonable efforts to ensure that the new entity follows this Privacy Policy or provides notice of any material changes.
We retain your personal information for as long as your account is active and for as long as necessary to:
- Provide the Services.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce our agreements.
Aadhaar QR data and driver’s license information may be retained for verification records and law enforcement compliance as required or permitted by applicable law.
When personal data is no longer needed, we may delete it, anonymize it, or store it in an archived form in a secure manner, as appropriate.
We implement reasonable technical and organizational measures to protect your information, including limitations on access to sensitive data and use of reputable infrastructure providers.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data, and you use the App and Services at your own risk.
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction or updating of your personal information.
- Request deletion of your account and certain personal information (subject to legal or legitimate retention obligations).
- Withdraw consent where processing is based on your consent.
You can exercise some of these rights through the App settings (where available) or by contacting us at contact@funstuff.studio.
We aim to respond to valid requests within 30 days of receiving them, subject to any extensions permitted by applicable law.
You may request deletion of your Chalo Club account in the app (Profile → Delete account) or by contacting us at contact@funstuff.studio. We will process your deletion request within 30 days, subject to:
- Our need to retain certain information for legal, regulatory, or legitimate business purposes.
- Our obligations to comply with law enforcement or court orders.
When you delete your account from Profile in the current version of the app, the account is locked immediately and your upcoming trips and requests are cancelled. We delete your account data within 30 days of your request, except what the law requires us to keep. To undo a deletion, write to contact@funstuff.studio within those 30 days.
Our App may contain links to or integrate with third-party services (such as map providers, payment gateways, or analytics tools). These third parties have their own privacy policies, and we are not responsible for their practices.
We encourage you to read the privacy policies of any third-party services you use in connection with Chalo Club.
Chalo Club is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.
Although Chalo Club primarily operates in India, some of our service providers may process or store data in other countries. By using the App, you understand that your information may be transferred to and processed in countries outside India, subject to appropriate protections in accordance with applicable law.
To the maximum extent permitted by applicable law, Chalo Club, Fun Stuff Studio, their owners, developers, employees, agents, and affiliates (collectively, the "Chalo Club Parties") provide the App and Services on an "as is" and "as available" basis, without warranties of any kind, either express or implied.
The Chalo Club Parties do not assume any liability for any acts, omissions, events, or consequences arising from or related to the use of the App or Services, including but not limited to:
- Accidents, injuries, deaths, or health issues involving riders, drivers, pets, or any third parties.
- Loss, theft, damage, or delay of any pets, parcels, or personal property.
- Misconduct, negligence, fraud, or criminal acts of any user (driver, rider, sender, receiver, or third party).
- Incorrect, incomplete, or misleading information provided by users.
- Service interruptions, bugs, errors, or technical failures in the App.
- Any consequential, incidental, indirect, special, or punitive damages of any kind.
Chalo Club is a technology platform that connects independent drivers with users. The Chalo Club Parties do not provide transportation or courier services and do not act as an employer of drivers or as a transport company. Drivers act as independent third parties, and you engage with them at your own risk.
Nothing in this section is intended to exclude or limit any rights or remedies you may have that cannot be excluded or limited under applicable law, but our intention is to clearly state that, to the fullest extent lawful, we do not accept liability for incidents, losses, or damages arising from or connected with the use of the App or Services.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and, where required by law, notify you through the App, email, or other appropriate means.
Your continued use of the App after any changes are published will constitute your acknowledgment of the updated Privacy Policy and your agreement to be bound by it.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Chalo Club
Fun Stuff Studio
Email: contact@funstuff.studio